Service & Support
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Our Trusted Team
With over 40 years of combined experience servicing Stratasys 3D printers, our team of technicians brings unmatched knowledge and dedication.
We are committed to helping customers maximize the performance of their printers. Built on trust and expertise, we value the long-term relationships we’ve established and remain focused on strengthening those connections.
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FAQs
A Service Contract is a comprehensive maintenance plan that is designed to protect your assets, minimize printer downtime, and increase users’ satisfaction. The Service Contract comes with predictable annual pricing without unforeseen expenses throughout the year and covers:
- Repairs
- Phone/email support
- On-site reactive visits
- Annual preventive maintenance – This includes machine recalibration and necessary part replacement
- Future hardware and software updates
- Spare parts necessary to bring the printer to operational condition
There are two levels of service contracts available: Emerald and Diamond.
Emerald Care encompasses all of the attributes involved in the original warranty, and guarantees a service response time of 3 business days.
Diamond Care is the highest level of service contract. It includes parts, service, labor, and service consumables, with a response time of 2 business days. This Maintenance Agreement protects you from unexpected costs and machine downtime, making it the more desirable choice for machine protection.
Purple Platypus sells and services Stratasys small-frame PolyJet and FDM 3D printers. Large-frame 3D printers are serviced by Stratasys.
The 3D printers we service include:
- F170
- F190CR
- F270
- F370
- F370CR
- Fortus 250
- J35
- J55
- Objet24
- Objet30
- Object30 Pro/Prime/Ortho
Please reach out to our Purple Platypus Product Support Manager at [email protected]. The PSM will guide you through the process to reinstate your maintenance agreement.
Reach out to the Purple Platypus Service Department and they will be happy to assist with troubleshooting and providing a quote for the repair.
Recycling Used Materials
PolyJet
FDM
Turn your PolyJet unused and expired resin into solid plastic stock using the Onulis WRAP Pro. You can safely dispose of the plastic stock as common household waste or you can use it as low-cost media for CNC machining.
With the Stratasys Recycling Program, you can send back your recyclables, reusables, and returns. Stratasys accepts all types of FDM packages for returns and recycling with easy-to-follow shipping instructions.
FDM
With the Stratasys Recycling Program, you can send back your recyclables, reusables, and returns. Stratasys accepts all types of FDM packages for returns and recycling with easy-to-follow shipping instructions.
